Terms & Conditions | INBALI

Terms & Conditions

I. Terms of Sale

These terms of sale ("Terms of Sale") set out the terms and conditions on which we supply any of the products ("Product" or "Products") listed on our website www.inbali.co ("our site") to you.

Please read these Terms of Sale carefully before ordering any Products from our site. These Terms of Sale tell you who we are, how we will provide Products to you, how you and we may end the contract, what to do if there is a problem and other important information. If you do not agree to these Terms of Sale please do not order any Product through our site.

1. Information about us

1.1 www.inbali.co is a website operated by JaySquared Pte. Ltd. ("we", "our", "us"). We are registered in Singapore under company number 201815877N. Our registered office is at 28C Stanley St, Singapore 068737.

2. Ordering Products (Online Orders or Custom-made Orders)

2.1 You can place online orders for Products with us by following the process outlined on our site. You acknowledge that by placing an online order with us you will be under an obligation to pay for the Products in that order if we accept your order.

2.2 You can place custom-made orders for Products with us by contacting us directly to discuss your requirements. You acknowledge that by placing an order with us you will be under an obligation to pay for the products in that order if we accept your order. After confirming your exact requirements, measurements and material choices we will provide you a detailed quotation document outlining all details. Full payment for your Products acts as an agreed contract between you and us.

2.3 Quotations for custom-made items are valid for thirty (30) days from the date displayed on the document. Any change requests made to the size or materials will require a re-quote.

2.4 You can order Assembly Services. The cost of Assembly Services is included in the additional Assembled Product retail price specified on our site before check-out, offered only if your Product requires assembly. You can place orders for Installation Services of Products requiring assembly with us by following the process outlined on our site. You acknowledge that by placing an order with us you will be under an obligation to pay for the Assembly Service if we accept your order. No refund is available on this service.

2.5 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order:

  1. At each stage of our online checkout process if buying directly through our website.
  2. With the final quotation document for custom-made orders that acts as a contract between you and us from the moment we receive your full payment. It is your responsibility to verify that everything is correct.

2.6 All orders are subject to acceptance by us. We will send you a confirmation email after receiving your order and this will constitute acceptance by us. The contract between you and us will only be made when we send you this email. We will charge your chosen payment method after we accept your order. We will send further confirmation emails when your order has been manufactured and dispatched. INBALI reserves the right to withdraw any quotation at any time before the contract is formed with the customer.

2.7 Unfortunately we can’t cancel an online order once it has been marked as "In Production" by us under your user dashboard. If you change your mind about your order after this point you can reject delivery or return the Products to us in accordance with the returns policy below at clause 9.

2.8 Custom-made orders cannot be cancelled after the invoice has been issued and payment is made. No refund or exchanges are permitted on custom-made items, unless a manufacturing defect is found. Check the returns policy below.

2.9 Before ordering from us, it is your responsibility to check and determine your full ability to receive the Products ordered. This includes ensuring that the Products ordered will pass freely into your room of choice, they fit in that room, can be transported through the entrance of your home, stairs and doorways, and there are no other issues that could make delivery more complicated or impossible.

2.10 You must keep the contact details we hold for you up-to-date on your user dashboard so that we can contact you if necessary about your order or the delivery of the Products.

2.11 Please check our deadlines before placing an order with us. Lead time for orders placed online and custom-made orders is approximately 8 weeks for manufacturing prior to shipping. Lead time for receiving your orders at your doorstep is approximately 2 weeks after shipping commences. Due to the custom nature of our manufacturing process, all completion and delivery dates are estimates only.

3. Availability

3.1 All orders for Products are subject to the availability of those Products and the materials for making the Products. We will inform you as soon as possible after receiving your order if, for any reason, the Products you have ordered are not available or are subject to any delay.

3.2 If we are unable to supply you with a Product, for example, because the manufacturer is out of stock or because of an error in the price (see clauses 5.4 and 5.5 below) we will inform you of this by email and we will not process your order. If you have already paid for the Product we will refund you the full amount as soon as we notify you.

4. Images and Sizing of Products

4.1 The images of the Products used on our site are for illustrative purposes only. Although we have made every effort to display colours accurately, we cannot guarantee that your computer will display the colours precisely or reflect the exact colour of the Product. The Products that are delivered to you may vary slightly from those images.

4.2 We are not a catalogue type shop. Every Product displayed on our site is handmade by our craftsmen to order and thus unique. Although we make every effort to reproduce items exactly, we can’t guarantee that your Product will look identical to the images of the Products on our site.

4.3 Although we have made every effort to be as accurate as possible, the measurements indicated including weights, dimensions and capacities shown on our site are approximate only.

5. Prices of Products

5.1 The price of any Product will be as quoted on our site, except in cases of obvious error.

5.2 The price of any Product may change from time to time, but changes will not affect any order we have already accepted.

5.3 The price of a Product includes GST (where it applies) but excludes any delivery costs, which where applicable will be added to the price of the Products and set out as part of the total amount due during the order and checkout review process. To see the relevant delivery charges for a Product, please refer to our delivery page.

5.4 Due to the large number of Products on our site, it is always possible that some of the Products listed on our site may be incorrectly priced, despite our reasonable efforts. We will normally verify prices as part of our order-handling procedure so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If the Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of the rejection.

5.5 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an order acceptance, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.

6. How to Pay

6.1 For online orders, we accept payment with the payment methods listed on our site. You must pay for the Products and any applicable delivery charges in advance of delivery of the Products.

6.2 By submitting an order to us through our site, you are confirming that the payment details provided on your order are valid and correct.

6.3 For custom-made orders, full payment has to be made via bank transfer before production. You must pay for the Products and any applicable delivery charges in advance of delivery of the Products.

7. Delivery

7.1 We offer a delivery service in accordance with the timescales shown against each Product on our site. Please note that delivery timescales are estimates. You can find out more about our Product delivery by reading the information on the Delivery page of our site.

7.2 Please note that we only deliver furniture and custom-made Products to addresses in Singapore. Homeware accessories can be shipped worldwide, and larger orders can be arranged for worldwide delivery.

7.3 Your estimated dispatch date will be set out in your user dashboard. This dispatch date indicates when we expect to send the Products to our delivery partner. Please refer to the Delivery page of our site to find out more about our dispatch and delivery process and how long after dispatch you should expect the Products to be delivered. Although we will make every reasonable effort to ensure your Products are dispatched and delivered within the estimated timescales, unfortunately we cannot guarantee that they will not be affected by unforeseen issues affecting the manufacturer of the Product or our delivery partners. If we are unable to meet the estimated dispatch or delivery date, we will contact you with a revised estimated date.

7.4 Our Delivery Partners will deliver, assemble (if you chose to purchase our assembly service option at check-out) and remove the packaging of the Products at your chosen delivery location at the date agreed between you and our Delivery Partners. To ensure successful delivery, our Delivery Partners will contact you by telephone to arrange the date and time of delivery:

  1. You will receive a first call from our Delivery Partners to re-confirm your address, 1 week before the delivery of your order.
  2. You will receive a second call from our Delivery Partners to agree a mutually convenient date and time to visit your chosen delivery location, 4 days before delivery of your order, allowing time for you make any arrangements necessary to successfully receive the delivery (e.g. Condo permits for arrival and drop-off).
  3. Our Standard Delivery timing is Monday to Friday, between 9.00am-5.00pm. For your added convenience, we can also offer weekend delivery on Saturdays between 9.00am-12.00pm.
  4. You can reach out to our Delivery Partners the day of delivery with the number they will have provided to you if any questions.
  5. If you selected our Assembly Service option, our Delivery Partners shall install and assemble the Product in the position and location of your choice. Once the Products have been assembled and/or installed, our Delivery Partners will take photographs for quality purposes and you will be asked to sign a form confirming that the Assembled Products have been installed as agreed in the order and to your reasonable satisfaction. This information will be retained by our Delivery Partners and us and shall be relied on in the event of any claim or dispute in relation to the Assembled Product or Installation Services. If any damage or missing parts of the Assembled Products are discovered by our Delivery Partners on delivery to you, please reach out to us as soon as you can at address.

7.5 Your delivery will be completed when we deliver the Products to the address you gave us. If no one is available at your address to take delivery, we will leave you a note with information about how to rearrange delivery at your own cost.

7.6 You must take delivery within 4 weeks after goods are ready to deliver, or we reserve the right to charge monthly storage costs at 15% of the invoice amount. If you have not accepted delivery after three months, we may treat the contract as having been cancelled by you in accordance with the terms of clause 9 below.

7.7 You can review the current status of your order at any time by logging into the user dashboard section of your account on our site. If you have trouble finding out the status of your order or tracking its progress, please contact us directly at address.

8. Risk & Ownership

8.1 Ownership of the Products will pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

8.2 The Products will be your responsibility from the time that you (or a third party other than the carrier and indicated by you) take physical possession of the Products.

9. Cancellation, Returns & Refund Policy

9.1 We trust you will love everything you have bought from us but if there is a case you are unhappy with your Products, you can return them to us either in accordance with the terms set out below or as otherwise in accordance with your legal rights.

Your Right to Cancel

9.2 For furniture items ordered online, you have a legal right to change your mind and cancel the contract between you and us within seven (7) days of delivery of your Products without giving a reason. This right, under the Consumer Contracts (Information, Cancellation and Charges) Regulations 2013, is explained in more detail in this clause 9.

9.3 The cancellation period will expire 7 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the Products. Where you order multiple Products in one order or a Product is delivered in separate parts, the cancellation period will expire 7 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last Product piece that makes up your order.

9.4 In the case of our custom-made Products, you are unable to cancel the contract due to the bespoke nature of the work, unless a manufacturing defect is found, or an item is damaged during shipment. If you wish to cancel your custom-made order, you will be charged for the full price of the order. This does not affect your statutory legal rights. In the exceptional case that we haven’t started the manufacturing process yet, we will do our best to cancel your order but we reserve the right to charge you for any pre-work completed on producing your Product.

9.5 To exercise the right to cancel, you must inform us of your decision to cancel your contract with us by making a clear statement by completing our online return form. If in any doubt, the easiest way to do this is to contact us by email directly at address.

9.6 To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of your right to cancel before the cancellation period has expired.

Effects of cancellation

9.7 If you cancel your contract with us, we will reimburse all payments received from you, although not including the cost of delivery and return collection (we reserve the right not to reimburse you for any supplementary costs arising if you chose extra options at delivery - e.g. Assembly charge - offered by us and for any deductions permitted under clause 9.10).

9.8 We will make the reimbursement without undue delay, and not later than: (a) 14 days after the day we receive back from you any Products supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the Products, or (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

9.9 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

9.10 We may withhold reimbursement until we have received the Products back or you have supplied evidence of having sent back the Products, whichever is the earliest.

9.11 We may make a deduction from the reimbursement for loss in value of any Products supplied, if the loss is the result of unnecessary handling by you. You are only liable for any diminished value of the Products resulting from the unfair and/or unreasonable wear and tear of the Product other than what is necessary to establish the nature, characteristics and functioning of the Products. We may make a deduction from any reimbursement (you are entitled to from us) for such loss in value of any Products we supply.

Faulty or Mis-described

9.12 If you are returning the Products to us because they are faulty or mis-described, we will refund: the price of the Product in full; any applicable delivery charges; and any reasonable costs you incur in returning the item to us (other than any costs incurred by you in returning the Products to us in person). As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 9 or any of the other general Terms of Sale set out in this Section.

9.13 We will refund you through the payment method used by you to pay.

How to return the Products

9.14 If you change your mind and exercise your right to cancel under clause 9.2 above after delivery, then the Products must be returned to us. In this case, this may be done by either:

  1. For most small items and homeware accessories, you will need to arrange for the Products to be returned to us at our distribution centre. In this case, the Products must be returned to us without undue delay and in any event no later than 7 days for the date that you exercised your right to cancel. You will be responsible for the cost of returning the Products to us.
  2. For our furniture items, we will arrange to collect the Products from your address. You will be responsible for the cost of collection. We estimate your return shipping costs from S$90 up to S$150 depending on the size and weight of the item you are returning. We will inform you of the exact amount based on your order after we receive your return form.

For more information about the specific return and collection costs that apply to different items and other information regarding returns and refunds, please refer to our Return & Refunds page

9.15 If you exercise your right to return the Products under clause 9.11, because the Products are faulty, were not delivered as described or you otherwise have a legal right to return the Products as a result of something we have done wrong after dispatch of the Products, the Products must be returned to us. Depending on the item, this may be done either by you arranging for the Products to be returned to us or by us arranging to collect the Products from your address.

9.16. However, in this case, the return or collection will be at no extra cost to you.

9.17 Please contact us at address to arrange a return or collection of the Products.

9.18 You must take care when opening the packaging that the Products were delivered in and carefully re-pack the Products in the original packaging prior to returning the Products to us. Ensure that items have been unused and are restored back to the same condition as they were received, with the original packaging intact to protect it on the return journey. We must insist that all original packaging on fabric items, i.e. cushion covers, upholstery etc. is unopened and fully intact.

9.19 INBALI reserves the right to reject any returns for the following cases: any item not in its original condition, is damaged or missing parts for reasons we are not accountable for or any item that is returned more than 7 days after delivery, There will be no returns on accessories or soft furnishings such as cushions, throws, and bed linen.

10. Warranty

10.1 We do not currently offer a warranty on our furniture. This is how we’re able to offer great items at affordable prices.

11. Sales Promotions

11.1 From time to time, we may run sales promotions or offer other incentives ("Promotions") to purchase particular Products from us.

11.2 The length of time any Promotion runs for, the conditions for qualifying for such Promotion and the Products which will be subject to such Promotion will be set out in the next subsection of these Terms of Sale.

11.3 If you place an order for Products in relation to any Promotion, the Promotion-specific terms and conditions set out in the next subsection below and the general terms set out in this current section will apply.

11.4 S$15 off your first order over S$100. When you sign up to receive our INBALI Marketing Newsletter, you will be emailed a voucher code which you can use to redeem S$15 off your NEXT order over S$100. This offer cannot be used in conjunction with any other voucher codes and only valid on orders over S$100. INBALI reserves the right to make any changes or withdraw the offer at any time.

12. Discount Codes

12.1 Discount codes must not be posted on consumer forums as they will be immediately invalidated. You cannot use your own refer a friend gift voucher to generate rewards. Any instance of this will result in the cancellation of that customer’s rewards.

12.2 Only one discount code can be applied to any one order, this includes any promotional codes or offers.

12.3 When you use a discount code you warrant to us that you are the duly authorised recipient of the discount code (as applicable) and that you are using it in accordance with these Terms of Sale, lawfully and in good faith. If we believe that a discount code is being used in breach of these Terms of Sale, unlawfully or in bad faith, we may reject or cancel the discount code (as applicable).

12.4 If you have any difficulty redeeming your discount code or have any questions then please contact us for further assistance.

12.5 Any order for Products made using a discount code will be governed by these Terms of Sale.

13. Your Information

13.1 We process information about you in accordance with our Privacy Policy.

14. Our Liability to You

14.1 We are under a legal duty to supply Products that are in conformity with our contract with you.

14.2 Our Products are designed for residential use and we do not make any guarantees or warranties about their performance in a commercial environment. We will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

14.3 If we fail to comply with a contract between you and us, we will be responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms of Sale or our negligence, but we will not be responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if the loss or damage was an obvious consequence of our breach or if the loss or damage was contemplated by you and us at the time we entered into the contract.

14.4 We do not in any way exclude or limit our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any liability imposed under the Consumer Rights Act 2015 that is not permitted to be excluded or restricted under section 31 of the Consumer Rights Act 2015; and (d) defective products under the Consumer Protection Act 1987.

14.5 This does not affect your statutory rights. Advice about your statutory rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

15. Events Outside our Control

15.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control including acts of god, fire, flood, severe weather, explosions, war (whether declared or not), acts of terrorism or acts of local or central Government or of any other competent authorities provided that: (a) we will take reasonable steps to prevent or minimise the failure or delay; (b) in the event of failure to perform, we will refund you all amounts paid under the affected contract; and (c) in the event of substantial delay, you may cancel your order by notifying us and we will refund you all amounts paid under the affected contract.

16. Resolving Disputes

16.1 If you have a dispute with us relating to our contract with you, in the first instance please contact us at address and attempt to resolve the dispute with us informally. You can also write to us at: 28C Stanley St, Singapore 068737.

17. Each of These Terms Operates Independently

17.1 Each of the provisions of these Terms of Sale operates separately. If any court or any other relevant authority decides that any of these paragraphs are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

18. Updating Our Terms of Sale

18.1 We may modify or update these Terms of Sale from time to time for reasons including: (a) changes in how our business operates; (b) changes in the legal or regulatory requirements that we must comply with; or (c) changes in how we accept payment from you. However, any order of Products by you will be governed by the terms and conditions available on our site at the time you place the order.

19. Rights of Third Parties

21.1 Any Contract made between you and us is only made between you and us. No third party will have any rights to enforce any of its terms.

20. Transfer of Our Rights

20.1 We may transfer our rights and obligations under our contract with you to another organisation, and we will do our best to notify you in writing if this happens, but this will not affect your rights or our obligations under the contract. We will use reasonable endeavours to tell you in writing in this happens.

21. Law & Jurisdiction

21.1 These Terms of Sale are governed by Singapore law. This means that a contract for the purchase of Products made through our site and any dispute or claim arising out of or in connection with it will be governed by Singapore law.

21.2 You can bring legal proceedings in respect of this contract using the Singapore courts.

22. Contacting You

22.1 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

23. Contact Us

23.1 If you have any queries about these Terms of Sale, please send us an email at address. We’ll be here to help.

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